<hi xmlns="http://www.tei-c.org/ns/1.0" rend="bold"> Stickdorn, Marc / Markus Hormess / Adam Lawrence / Jakob Schneider, Hrsg.</hi> (2018): <hi xmlns="http://www.tei-c.org/ns/1.0" rend="italic">This Is Service Design Doing: Applying Service Design Thinking in the Real World; a Practitioners` Handbook</hi>. First edition. Sebastapol, CA: O’Reilly.